You can buy a ticket or pass using the rabbit PAY mobile app, the pay.rabbittransit.org web portal, or at any rabbittransit sales location.

Mobile App:

Download the rabbit PAY app by Modeshift Inc. on your iOS or Android device to get started. You’ll need to be logged in to purchase tickets. If you don’t have an account yet, you’ll be prompted to register using your email or your Google, Apple, or Facebook account. To buy passes in the app, tap the ticket icon at the bottom of the screen, then choose Buy Ticket. Tap on a service, select a ticket and proceed to payment. Your tickets will appear in the app, ready for you to ride.

Online Web Ticketing System:

To purchase a ticket or pass through the Web Ticketing System, visit pay.rabbittransit.org. You must be logged in to purchase tickets. If you don’t have an account yet, you’ll be prompted to register using your email or your Google, Apple, or Facebook account. Click Buy Fares in the upper right corner to see all available tickets and passes, then proceed to checkout with your chosen payment method. You’ll need to download the free rabbit PAY app on your phone or a registered rabbit PAY Smart Card to use the passes you buy online. You use the same login method for both the website and the app.

rabbittransit sales locations:

You can get a reusable Smart Card from rabbittransit physical sales locations and load it with a pass.

Capital Region Administrative Office

901 N. Cameron Street, Harrisburg Hours: Weekdays: 7:30AM-4:00PM, Saturdays 9:00AM-1:00PM Phone: 717-233-5657

Capital Region Strawberry Square Office

320 Market St, Harrisburg Hours: Weekdays, 10:00AM-3:00PM Phone: 717-233-5657

rabbittransit Administrative Office

415 N. Zarfoss Drive, York Hours: Weekdays: 8:00AM-5:00PM Phone: 717-846-7433

King Street Station Transfer Center

213 W. King Street, York Customer Service Window Hours: Weekdays, 7AM-7PM Phone: 717-846-7433

You may create an account using the smart app, via the online portal, or with customer assistance as a designated physical sales location. For the smart app, tap the Explore or Tickets tab and then the login button or the profile icon in the top right corner. Then create an account by choosing one of the options – an email, Google, Facebook, or Apple account. From the web portal, you’d select the login icon (arrow) at the top right of the page.

If you bought your ticket in the mobile app, open the rabbit PAY app, go to the Tickets tab to select your fare, and scan its QR code using the camera at the bottom of the onboard validator. If you bought your ticket with a Smart Card, scan the card on the reader located at the top of the onboard validator.

If you have stored value in your e-wallet or a multi-ride pass (such as an 11-Ride Pass), you can check in multiple riders at once. To do this, tap the Multiple Persons button located in the bottom-left corner of the validator screen. Select the number of riders, then scan your smart card, digital ticket QR code, or stored value QR code.

Your account information can be changed only by contacting the agency – they will make the necessary changes. Rabbittransit may be contacted via info@rabbittransit.org or by calling customer service at 1-800-632-9063.

You can choose a stop by tapping the bus icon on the map located in the Explore tab. Details about the routes passing through this bus stop will appear. Tap the * (star icon) to add the stop to your Favorites.

Go to the Explore tab and enter the destination in the Search menu. You can then choose from the listed options, sorted by the fastest arrival time from point A to point B.

The mobile application needs access to your GPS location for accurate data.

You can choose whether the smart app stores your credit card details or not.

You can keep using your tickets even while you are offline. You would only need an internet connection to purchase the fare. After purchasing your ticket, you’d need to scan the QR code on the validator to activate it. You do not use the ticket or pass until it is validated on-board the vehicle.

You can log in to the mobile application using your original login details, and you will be logged out from your old device. Please note that you cannot use the mobile application with the same account on two devices simultaneously.

An account is necessary only if you want to purchase a ticket/pass.

The e-wallet in the rabbit PAY mobile app lets you pay for your rides easily without buying individual tickets each time. Simply top up your wallet balance in the app using a debit or credit card. When you board the bus, scan the wallet’s QR code in the vehicle with your phone. The correct fare will be automatically deducted from your wallet balance. Make sure you have enough funds before you travel to ensure a smooth boarding experience.

You can top up your e-wallet with the desired amount using your bank card. Go to the e-wallet screen in the Tickets tab and tap Travel with Wallet. Tap top up, enter the desired amount, provide your card details, and complete the payment. Rabbittransit sales locations are available to assist with cash loading at limited sites.

You can recharge your smart card at a customer service center or online through the web portal. You must provide your email address when you first get your smart card, then you can sign in with that email address on the web portal. This smart card can also be linked to your smart app to provide you flexibility.

At the customer service center, you must provide proof of eligibility and the email address you use to log in to the mobile app. This applies to any discount or free fare program including, but not limited to: student reduced fares, half-fare programs, and Senior (65+ with free fare ID).

You can’t scan multiple fares at the same time with a single mobile app account. However, trip-based passes like 11-ride tickets can be used for multiple check-ins, allowing you to cover fares for more than one rider in one transaction.

You can send a ticket or pass as a gift through the transit agency’s web portal. Just choose the Send tickets option in the Buy fares menu, select an eligible ticket, and enter the recipient’s email address at checkout. They’ll receive an email with options to redeem it in their mobile app, with a code, or by scanning an attached PDF on board.

Supported versions are iOS 10+ and Android 7+.

Transfers let you continue your trip at a reduced cost within a 120-minute window after starting your journey, with up to 2 transfers allowed. Transfers may be free, paid, or a mix of both. If a fee applies, it will be automatically deducted from your e-wallet. To benefit from a transfer fare, make sure to use the same travel method throughout your journey.

If you board a vehicle in a different zone or service not covered by your currently validated pass, the system will automatically deduct one full fare from your available tickets or e-wallet balance, plus any applicable transfer fee. If your e-wallet has sufficient funds, the transfer fee will be deducted automatically. Otherwise, you’ll be prompted to pay it in cash at the farebox.

If you lose your paired mobile device or smart card, your account and any stored value or passes remain secure. To continue using your account, simply log in to the app on a new device – this will automatically restrict access from the previously paired device. If you’ve lost a smart card, contact customer support to deactivate it and request a replacement. When it is paired again or replaced, your remaining balance and passes will be restored to your account.